Privacy Policy

Introduction

Refract (“we”, “our”, or “the app”) is a Mac application for viewing and streaming time-series and tabular data. This Privacy Policy explains how we handle information in connection with the Refract app and this support website.

Data processed by the Refract app

Your data stays on your device. Refract reads files and stream data that you choose to open or connect to. This data is processed locally on your Mac. We do not collect, transmit, or store your dataset contents on our servers.

If you use the “persist to database” (or similar) option for a stream, data is written to a location on your Mac (for example, in your Application Support folder). That data remains under your control and is not sent to us.

Information we do not collect

Refract does not collect:

• Your opened files or stream contents
• Usage analytics or diagnostics from the app (unless you explicitly participate in a feedback or crash-reporting program we describe separately)
• Personal data from inside the app beyond what you voluntarily send via the support website (e.g. contact form)

Support website and contact

When you use the contact form or otherwise get in touch with us through this website, we may receive the information you provide (such as name, email, and message content). We use this only to respond to your request and do not use it for marketing unless you have agreed otherwise.

Our hosting provider may collect standard access logs (e.g. IP address, browser, pages visited). We do not use these to identify you personally unless required by law or to address abuse.

App Store

Refract is distributed through the Mac App Store. Apple may collect information in accordance with its own privacy policy (e.g. purchase and download data). We do not receive your personal data from Apple beyond what you voluntarily provide when contacting us.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are made. Continued use of the app or website after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, please use our contact form and select or mention “Privacy” so we can route your message appropriately.